F.A.Q

1 How does it work ?

Enter the phone number of the person to be located in the dedicated field. The person to be located will receive a location request with a tracking link and a personalized message. Once the recipient has clicked on the tracking link you will receive a notification and will be directed to a page with a map containing the precise location of the person being traced.

2 On which phones and which operators does it work?

Geolocation is almost instantaneous from the moment the person clicked on the tracking link. We will send you the information, time and address of the location on your personal space and everything will be visible on a map.

3 On which phones and which operators does it work?

Geolive.mobi works on all phones with a valid number. Our location system is compatible with all mobile network: EE, Vodafone, O2, Three, GiffGaff, Sky mobile, Tesco Mobile, BT Mobile.... and all brands of phones: iPhone, Samsung, Nokia, Huawei, HTC, Android, Oneplus etc.

4 What are the conditions for me to track a mobile phone?

1. You must register on Geolive.mobi
2. The phone number must be valid
3. The phone to locate must be on
4. The recipient must click on the tracking link

5 How does the trial offer work?

Our welcome offer allows you to have limited access to our platform over a period of 48 hours for only € 1. Without termination from you before the end of the trial offer, it will be renewed automatically in subscription without commitment of duration at the price of € 32,40 per month. There is no commitment of minimum duration. You subscribe and unsubscribe from our service when you want and without request for proof. Find the details of the offer by clicking here

6 What does my subscription include?

Thanks to the Geolive.mobi subscription, you benefit from a precise and unlimited geolocation on all operators and brands of telephone directly online. A space gathering the history of all your locations, a precise accompaniment to find your Android phone or IOS and assistance available 6 days out of 7.

7 How much does the subscription cost?

The subscription offer without commitment of duration is proposed at the price of € 32,40 per month and gives you access to all our services.

8 How to cancel my subscription?

You can cancel your subscription yourself by going to the unsubscribe page and by filling in the email address you used during your subscription. registration. If you can not find your e-mail address, you can also ask one of our chat, telephone or e-mail advisors to arrange your cancellation.

9 Is it legal to geolocate a person?

This service is offered in compliance with the recommendations of the CNIL. Geolocation will only activate with the acceptance of the person sought.

10 Is the information secure?

The third party's geographical location is sent via a secure protocol and is not visible to other people. All locations collected and your personal information are 100% anonymous and confidential.

11 How can I contact customer service?

Our advisors are available 6 days out of 7, from 9h to 19h by chat, phone or e-mail. For more info, click HERE

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