General terms of subscription
GENERAL TERMS OF SUBSCRIPTION (GTC)
1. DESCRIPTION OF SERVICES AND SUBSCRIPTION
The Company offers a no-commitment subscription service that gives its users access to additional services that are not available (or incur additional costs) to regular customers. These services include 5 geolocations per day and privileged access to our guides and online support. If you are a new customer, you can sign up for a trial period that is automatically renewed but can be cancelled at any time during the trial period. You can cancel your paid subscription, or prevent the conversion of your trial period to a paid subscription at any time from your account or on the cancellation page. Please note: Any cancellation of the service will immediately terminate your member-only privileges. If your trial period has ended without your knowledge, your subscription fee can be refunded in full upon request to our customer service. This is only possible if you have never used any of the services associated with the subscription, whether it be geolocation, consultation of our guides or any other service. Conversely, if you have already used your subscription during the trial period, a geolocation, a consultation of our guides or any other service, the Company is not obliged to refund the subscription fee.
1.1. Subscription Services:
1.1.1 Geolocation: the Customer may make 5 Geolocation requests per day, every day for the duration of his subscription and for any type of telephone number. Once the Geolocation requests are accepted, the Customer can see all his requests in a Geolocation history: status and results of the Geolocations. The Customer can also consult the addresses that come out of the Geolocations on a map.
1.1.2 Lost & Stolen Assistance: a set of documents, tutorials, screenshots and explanations that are made available to the Customer on his Customer Area to find a lost or stolen cell phone.
"Online assistance": all the assistance services for managing the account, subscriptions, and procedures for lost or stolen phones that the Customer benefits from through the Customer Service. When subscribing to a Subscription, the Company provides the Customer with a Support Service with Advisors available by telephone, chat and e-mail for any questions or queries about the Website and the Services. The Customer may contact the Advisors from Monday to Friday from 9am to 7pm, and on Saturday from 10am to 3pm (French time). The Company will do its best to respond to Customers as soon as possible.
2. ENFORCEMENT AND OPPOSITABILITY OF GTC.
2.1. The purpose of these GTCs is to define all the conditions under which the Company markets the Services as offered for sale on the Website to Customers. They therefore apply to all subscriptions for monthly Subscriptions and one-off purchases of Services by the Customer.
2.2. The Customer acknowledges and confirms that it has read, understood and accepted these GTC in their entirety without reservation prior to any single Purchase of Service or Subscription subscription on the Website.
2.3. The subscription of a Subscription or the single Purchase of a Service is therefore worth accepting these GTC.
2.4. Any condition to the contrary imposed by the Customer, in the absence of express acceptance, shall be unenforceable against the Company, regardless of when it may have been brought to its attention.
2.5. The fact that the Company does not take advantage at a given time of any provision of these GTC, cannot be interpreted as a waiver of the right to take advantage at a later date of any provision of these GTC.
3. PRICE AND PAYMENT TERMS FOR THE ORDER
3.1. The prices are mentioned on the Website in the descriptions of the Services, in euro EUR all taxes included.
3.2. The total amount is indicated in the Order summary, before the Customer accepts these GTC, validates the Order, fills in and validates his/her billing details and proceeds to payment. This total amount is indicated in euro EUR including all taxes.
3.3. Any Order on the Website is payable in euro EUR. The full payment must be made on the day of the Order in case of a single Purchase of a Service.
3.4. The subscription to a monthly Subscription implies an authorization to debit the Customer's payment method at the time of the Order within the framework of the Promotional Offer. The first monthly payment is due at the end of the Trial Period of the same Promotional Offer. In the case of a Subscription without a Promotional Offer, the first monthly payment shall be made upon validation of the Order by the Customer.
3.5. The Website uses a secure payment system through a service provider specializing in online payment security. This system guarantees the Customer the total confidentiality of his banking information. The credit card transaction, carried out between the Customer and the secure system, is therefore entirely encrypted and protected. This means that the Customer's bank card number is never disclosed in its entirety to the Company.
3.6. The Client guarantees the Company that he/she has the necessary authorizations to use the method of payment when placing the Order.
3.7. The Company reserves the right to suspend any Subscription or to cancel any Order, regardless of its nature and level of execution, in the event of non-payment or partial payment of any amount owed by the Customer to the Company, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the site and the payment of an Order.
4. ASSISTANCE SERVICE
4.1. Following any Subscription or Simple Purchase subscription, the Customer may contact the Company's customer service department to obtain any assistance, clarifications or for any claim.
4.2. The Company's customer service department is accessible from Monday to Friday from 9am to 7pm, and on Saturday from 10am to 3pm (French time).
5. WAIVER OF LEGAL RIGHT OF WITHDRAWAL - CANCELLATION AND REFUND OF A SUBSCRIPTION.
5.1. In accordance with Article L.121-25 of the Consumer Code, the Customer acknowledges that the execution of the Services provided by the Company will be completed before the end of the legal withdrawal period and consequently expressly waives its legal right of withdrawal.
5.2. The Customer nevertheless has a period of forty-eight (48) hours from the validation of the Order in the context of the subscription of a Subscription with a Promotional Offer to contact the Company by telephone, chat or e-mail to request the cancellation of any monthly Subscription.
5.3. Exercising the "Satisfied or Refunded" option: The Customer may also request a refund of one or more monthly payments of his Subscription from the Company in the event that he is not satisfied with the Services offered by the Company. The Customer wishing to exercise this refund option shall also contact the Company via telephone, chat or e-mail to request a refund of any monthly Subscription.
5.4. In the event of cancellation of the Monthly Subscription before the end of the Forty-Eight (48) hour Trial Period or in the event of exercise of the "Satisfied or Refunded" option, the Customer will be refunded by the same means of payment used for the initial Order. The Company shall not be held liable in the event of a change in the Customer's bank details since the date of the Order, making it impossible to refund the Customer. In such a situation, the Client is invited to contact the Company in order to agree on another means of reimbursement or to contact his/her banking institution. The Company shall also not be obliged to reimburse the Client if it is proven that the Client is the source of bank fraud, in particular a false declaration of loss or theft of his/her bank card following the purchase of a Service on the Website. In such a situation, the Customer will remain liable for payment of all sums due to the Company.
6. CANCELLATION OF THE MONTHLY SUBSCRIPTION
6.1. Any subscription to a Monthly Subscription by Customer is for an indefinite period of time with no commitment to a specific term. The Customer may terminate his Monthly Subscription at any time by notifying the Company of his wish to terminate by e-mail, chat or telephone or by terminating himself from his Customer Area or on the Website.
6.2 Any termination will take effect from the end of the month of the current subscription which remains due. From the effective date of termination, the Customer will no longer have access to either the Customer Area or the Services.